How we use client information
We may use client information to carry out our obligations arising from any contracts entered into by the client and us. We promise to keep your details safe and secure. We will not share your information with third parties for marketing purposes. We may contact you to let you know about other services, events or for evaluation purposes.
The circumstances when details can be shared include:
- When a counsellor has good grounds for believing that a person may cause serious harm to themselves or others.
- When we are instructed by a court to disclose information.
- When a person discloses criminal activity, or knowledge of criminal activity, this includes statutory obligations.
- When it is necessary to uphold child protection laws.
We would ask that you keep us informed (by email, telephone, or in writing) of any changes in your personal data so that we may have our records up to date at all times. If you wish to withdraw your consent please contact us (by email, telephone, or in writing). You have the ‘right to be forgotten’, which means you can request the deletion or removal of personal data where there is no compelling reason for its continued processing.
GP/3rd Party Consents
I consent that you can share details with my GP and other 3ʳᵈ parties who are involved in the contract entered into by you and us
Our data is sent anonymously to the NHS so that they can track mental health in our area. The data set is used to inform service improvements and monitor service performance,
clinical interventions, patient experience and treatment outcomes. Are you happy for your data to be sent to the NHS?
Tick your preferred methods of consent from the list below. Please TICK ALL that apply (a minimum of one must be selected)
I consent that I'd like to hear from you via email
I consent that I'd like to receive phone calls from you and you can leave voice messages
I consent that I'd like to receive SMS texts from you
I consent that I'd like to receive letters from you